How to add Conversation view for SMS 2

• Create an Activity History for incoming SMS
• Create an Activity History for SMS History

Version 1.43.6 11

• Oops! Error The REST API is not enabled for your Salesforce Organization. Feel free to reach us at care@screen-magic.com for any further queries/clarifications.
• When clicked on the Move button in Campaign, received "Attempt to de-reference a null object" error
• When user try to "Run SMS Campaign" from Campaign object, receives error "smagicinteract:DML currently not allowed"
• How to setup service console and live agent
• How to Clean up the Record Phone Field in the Conversation View

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SMS Magic Interact 1.41 6

• After upgrade to version 1.41, when we are trying to send message with custom Send SMS button, we are getting error as "Page falseBulkSendSMS does not exist"
• Cirrus Integration with SMS Magic Interact version 1.44.2
• When we are trying to send message from Contact, we are receiving error as "undefined is not a function". How can we resolve this?
• How do I install SMS Magic Interact and start using it?
• One of our user is receiving error "You do not have permission to access fields of User object. Please contact admin. You do not have permission to access Profile object. Please contact admin." How can we resolve this?

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Conversation View 3

• Steps to disable the Send SMS on Conversation View.
• How to Create Conversation View on Page Layout
• Incoming messages are not auto loaded on Converse Desk and Message Flow user interface.

SMS Templates 6

• How to add a disclaimer message while sending sms from Salesforce
• How to configure/create SMS Templates for custom objects or standard objects other than lead & contact?
• How to fetch logged in user details in SMS Template?
• How can I use the fields of Lead Owner in a SMS template?
• How to render SMS templates via Apex code with merge fields

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Date Format in SMS Template 1

• How to get standard UK format of DD/MM/YYYY for date fields in templates?

Mobile number format 2

• Mobile number format for ALL country SMS sending
• Auto Mobile Number formatting in salesforce standard format (xxx) xxx-xxxx

How to change Local format number in international format 2

• How to change local mobile number format to required format
• Auto format mobile numbers where the country setting needs to be set as All

Oauth Configurations 3

• Oauth Configurations when oauth is revoked
• Incoming SMS giving "INACTIVE_OWNER_OR_USER" error
• Unable to push incoming SMS to your Salesforce org due to wrong credentials in SMS Magic settings.

Email Notifications 3

• Email Notification to Specific Email ID on Incoming SMS using Workflows
• Email Notification sent FROM a Specific Email Id
• Steps to Notify record owner(Lead/Contact) on incoming SMS

Last Sender Notification 2

• Last Sender Notification | Interact version 1.41 & above
• Last Sender Notification not working correctly || Workaround using salesforce process builder

Data Indexing 1

• Data Indexing issue at salesforce end

Incoming SMS 5

• Auto Reply on Incoming SMS
• Not receiving incoming SMS in salesforce CRM. Error message: "TotalRequests Limit exceeded.","errorCode":"REQUEST_LIMIT_EXCEEDED"
• How to capture feedback score received in incoming response from customer?
• Salesforce 1 chatter notification on incoming SMS
• If the Last sender notifications are not working as expected, here is what you should check

Permission 9

• SQL script to check the permissions for all the fields belonging to a particular object
• How to enable access to SMS Magic Interact for a newly created profile
• Whenever we try and save any changes made to any profile, then we get the error as permission depends on read access for SMS History object, Incoming SMS object, List View Configurations
• How to disable Enhanced User Interface view in Salesforce
• When a "Customer Portal Super user Profile and Customer Portal Manager Custom user License" profile is not able to send SMS using the SMS Magic application

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Flow of the SMS 2

• What is sentStatus and deliveryStatus and how are they updated
• Issue:When an Incoming SMS is created it gets attached to Closed Case.

Bugs identified and rectified 2

• When you try to run a campaign and used {!Lead.MobilePhone} in the SMS template, my campaign failed
• What you should do when you make SMS configurations in SF and get "Unauthorized return URL"?

SMS Magic Interact v1.45 2

• Two entries are made to the conversation view when someone responds to the SMS
• Incoming Lookup Configuration

How To Manage Opt Out Preference Of Customer 2

• How to Manage Opt Out Preference for customer with SMS Magic?
• Manage multiple opt-out fields for multiple phone fields and restrict sending of SMS accordingly on Salesforce

SMS Magic patches and releases 1

• When the salutations are not getting translated to other languages for automated SMS

Internationalization 1

• Configurations needed for Translating the SMS Magic Interface

Internationalisation/Localization 1

• Steps for Internationalization/Localization