To be able to use the SMS Magic Interact application in collaboration with Cirrus Insight Inbox App, you need to be on SMS Magic version 1.44.2 and above. If you are on the old version you can upgrade SMS Magic by following the below steps:

Visit the Customer Portal>Select the option "Sign In With SalesForce", once logged in,>Select the option "Get Started" (from top left-hand side)>Click on "Install">Now, select the option "Click Here To Install SMS Magic".