Please follow the below steps to create a new senderID in ZOHO CRM:

  1. Select the "SMS SenderID" module from the drop down list:

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  2. Click on the Plus (+) icon in the top right corner to create a new SenderID of your choice

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  3. Fill in the necessary details. One thing to care off is that you can't use spaces and special characters in the senderID and it should comprise of max.11 characters only: 

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Once you add a record to this module, you should be able to choose the desired senderID at the time of sending the SMS.