Please follow the below steps to create a new senderID in ZOHO CRM:
- Select the "SMS SenderID" module from the drop down list:
- Click on the Plus (+) icon in the top right corner to create a new SenderID of your choice
- Fill in the necessary details. One thing to care off is that you can't use spaces and special characters in the senderID and it should comprise of max.11 characters only:
Once you add a record to this module, you should be able to choose the desired senderID at the time of sending the SMS.