Create an Activity History for incoming SMS →
Click on setup. In the quick find box, search for “process builder”. And click on process builder.
Click on New.
Write in a name and description.
Select the object as “Incoming SMS” and choose “Only when a record is created”
Select criteria for Executing Action as “Conditions are met” and set condition as “ field = smagicinteract__Contact__c ” , “operator = is null ” , “Type = Boolean” , “Value = False”.
“use criteria relevant to object you are planning to create activity history. Above criteria are for contact object ”
Then in Immediate action click on Add action.
Select the action type to be Create a record then type in a name and then select Task as the record type.
Then fill in the Set field values as given below. (also refer to the image below)
Assigned to ID -- reference -- [incomingsms].ownerID
Priority -- picklist -- normal
Status -- Picklist -- Completed
Related to ID -- reference -- contact.recordId
Due date only -- reference -- Formula -- today() //This is a formula
Subject -- string -- Incoming SMS Activity History
Description -- reference -- SMS Text